Wholly Loved Return & Refund Policy content
Last updated: July 19, 2026
This Return and Refund Policy applies to purchases made through https://wholly-loved-body-co.myshopify.com from Wholly Loved Body Co.
Because our products are handmade personal-care products, returns are limited for hygiene, safety, and quality-control reasons. Please review this policy before purchasing.
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Return Eligibility
We accept returns of eligible products requested within 14 days of delivery.
To qualify for a return, a product must be:
- Unopened and unused.
- In its original packaging.
- In the same condition in which it was received.
- Sealed with any safety or tamper seal intact.
- Accompanied by the order number or other proof of purchase.
Products that have been opened, used, sampled, tested, or had their safety seal removed cannot be returned unless they arrived damaged, defective, contaminated, or incorrect.
Submitting a return request does not guarantee approval. Do not mail a product back until we provide return instructions.
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Nonreturnable Items
For hygiene and safety reasons, we do not accept returns of:
- Opened or used body products.
- Products with broken or removed safety seals.
- Products not in their original packaging.
- Products damaged through improper use or storage.
- Personalized or custom-made products.
- Gift cards.
- Free gifts, samples, or promotional items.
- Final-sale or clearance products
These limitations do not apply when a return or refund is required by law or when an item arrives damaged, defective, or incorrect.
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Starting a Return
To request a return, email whollylovedbodyco@gmail.com within 14 days of delivery.
Include:
- Your name.
- Your order number.
- The product you want to return.
- The reason for the return.
- Photographs, when relevant.
If the return is approved, we will provide instructions and the return address.
Items sent to us without prior approval may not be accepted or refunded.
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Return Shipping
If you return an eligible product because you changed your mind or no longer want it, you are responsible for the return-shipping cost.
We recommend using a trackable shipping service and retaining the receipt and tracking number. We are not responsible for a return package that is lost before reaching us.
If an item arrived damaged, defective, or incorrect, we will provide a prepaid return label when a physical return is required.
Original two-day shipping charges are generally nonrefundable unless:
- We shipped the wrong product.
- The product arrived damaged or defective.
- We failed to provide the purchased product.
- A refund of shipping is otherwise required by law.
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Inspection and Approval
We will inspect returned products after receiving them.
We will notify you whether the return has been approved or denied. A return may be denied if the product:
- Has been opened or used.
- Is missing packaging or components.
- Is not in its original condition.
- Was returned after the return deadline.
- Does not match the item covered by the approved request.
If approved, the refund will be issued as described below.
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Refunds
Approved refunds are issued to the original payment method.
Please allow [5-10] business days after approval for the refund to appear. Your bank or card issuer may require additional processing time.
Shipping charges are deducted from the refund unless they are refundable under this policy. We do not issue cash refunds for purchases made using another payment method.
If more than 10 business days have passed since we approved your refund, contact us at whollylovedbodyco@gmail.com and your bank or card issuer.
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Damaged, Leaking, Defective, or Incorrect Products
Inspect your order promptly after delivery.
If a product arrives damaged, substantially leaking, defective, contaminated, or incorrect, contact us within 48 hours of delivery.
Include:
- Your order number.
- A description of the problem.
- Clear photographs of the product.
- Photographs of the internal and external packaging.
- A photograph of the shipping label.
Keep the product and packaging until we complete our review. We may ask for additional information or require the product to be returned.
If we confirm the problem, we will provide an appropriate replacement or refund at no additional shipping cost.
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Heat-Sensitive Products
We use two-day shipping to reduce exposure to extreme temperatures. However, body butters, balms, oils, and similar products may soften or melt during warm-weather transit.
Softening or melting does not necessarily mean the product is damaged, unsafe, or unusable and does not automatically qualify it for a refund.
If a product arrives softened or melted:
- Keep the container upright.
- Place it in a cool, dry room or refrigerator.
- Allow it to firm before opening or using it.
Texture or appearance may change after resolidifying without affecting the product's intended use.
If the container arrives broken, open, substantially leaking, or otherwise unusable, contact us within 48 hours under the damaged-product procedure above.
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Handmade Product Variations
Our products are handmade in small batches. Minor differences in color, scent, shape, consistency, texture, or appearance may occur between batches.
These natural variations are not generally considered defects and do not automatically qualify a product for a refund or replacement.
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Skin Sensitivities and Reactions
Ingredients are listed on the product page and product packaging. You are responsible for reviewing the ingredient list before use, particularly if you have allergies or sensitivities.
We recommend performing a small patch test before broader use. Stop using the product if irritation or an adverse reaction occurs.
An individual sensitivity or reaction does not automatically qualify for a refund, but you may contact us at whollylovedbodyco@gmail.com so we can document and review the concern. Serious reactions should be reported to an appropriate healthcare professional.
Nothing in this section limits any rights you may have concerning a contaminated, mislabeled, adulterated, or otherwise defective product.
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Exchanges
We do not offer direct exchanges.
If you receive a damaged or incorrect item, contact us and we will determine whether a replacement is appropriate.
For other eligible products, request a return and place a separate order for the desired item after the return is approved.
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Order Cancellations
To request an order cancellation, contact us immediately at whollylovedbodyco@gmail.com .
We cannot guarantee cancellation after an order enters processing, a shipping label is created, or the package is transferred to the carrier.
If the order has already shipped, it must meet the return requirements in this policy. Two-day shipping charges will not be refunded for a successfully shipped order unless required by law or the shipment resulted from our error.
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Subscription Orders
Subscription orders are subject to this Return and Refund Policy.
Canceling, pausing, or changing a subscription does not automatically cancel or refund an order that has already been processed, charged, or shipped.
To prevent a future subscription charge, cancel according to our Subscription Policy before the applicable cutoff. If a subscription order has already been processed, it must independently qualify for a return or refund under this policy.
A refund for one subscription shipment does not automatically cancel the subscription. You must separately cancel the recurring subscription through your customer account or by contacting us.
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Sale and Promotional Items
Sale, clearance, and promotional items are final sale and cannot be returned, except when damaged, defective, incorrect, or required by law.
Discounted subscription orders are not automatically considered final sale unless clearly identified as final sale before purchase.
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Undelivered Orders
If we do not ship an order within the promised timeframe and you do not agree to a revised shipping date, you may cancel the unshipped order for a refund.
If an order is confirmed lost in transit, we will provide an appropriate replacement or refund after completing any necessary carrier investigation.
A package returned because of an incorrect address, refusal, or failure to collect will be handled according to our Shipping Policy. Original and return shipping charges may be deducted when permitted by law.
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Chargebacks and Payment Disputes
Please contact us first if you believe a charge or refund is incorrect. We will make a reasonable effort to investigate and resolve the issue.
Nothing in this section limits your rights under applicable credit-card or consumer-protection laws.
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Contact Us
For returns, refunds, replacements, or order concerns, contact:
Wholly Loved Body Co
whollylovedbodyco@gmail.com
https://wholly-loved-body-co.myshopify.com
