Wholly Loved Shipping Policy content
Last updated: July 19, 2026
This Shipping Policy applies to orders placed through https://wholly-loved-body-co.myshopify.com and shipped by Wholly Loved Body Co.
-
Where We Ship
We currently ship only within the Continental United States.
We do not currently offer international shipping.
-
Processing Times
Because our body products are handmade and require special handling, orders generally require [1-3] business days to prepare before shipment.
Processing time is separate from shipping time. Business days do not include weekends or federal holidays. Orders placed on weekends or holidays begin processing on the next business day.
To protect product quality and reduce the likelihood of packages remaining in transit over a weekend, we ship orders only on Monday through Wednesday. Orders completed after the weekly shipping cutoff will ship the following week.
Processing times may be longer during product launches, promotions, holidays, or periods of high demand. If an order will be materially delayed, we will contact you using the email address provided during checkout.
-
Required Two-Day Shipping
Because of the temperature-sensitive nature of our products, all orders are shipped using a carrier service with an estimated transit time of two business days.
Slower ground-shipping options are not available. The applicable two-day shipping charge is displayed during checkout before payment.
- Customers are responsible for the two-day shipping charge displayed during checkout.
Subscription orders are also sent using two-day shipping. Any recurring shipping charge will be disclosed before the customer starts a subscription and included in each applicable recurring payment.
-
Delivery Estimates
"Two-day shipping" refers to the carrier's estimated transit time after the carrier accepts the package. It does not mean that an order will arrive two days after it is placed.
For example, an order requiring two business days of processing followed by two-day shipping may arrive approximately four business days after the order date.
Carrier transit times may exclude weekends and holidays. Delivery dates are estimates and are not guaranteed unless the selected carrier service is expressly identified as guaranteed.
Weather, service disruptions, high shipping volumes, incorrect addresses, and other circumstances outside our reasonable control may cause delays.
-
Shipping Confirmation and Tracking
When your order ships, you will receive a shipping-confirmation email containing the carrier and tracking number.
Tracking information may take up to 24-48 hours to update after a shipping label is created. The creation of a shipping label does not necessarily mean that the carrier has received the package.
Please use the tracking link in your shipping-confirmation email to monitor delivery.
-
Address Accuracy and Changes
You are responsible for providing a complete and accurate shipping address during checkout.
If you need to change your shipping address, contact us immediately at whollylovedbodyco@gmail.com. We cannot guarantee that an address can be changed after an order enters processing or a shipping label is created.
We are not responsible for delays or additional costs caused by an incorrect or incomplete address provided by the customer.
If an order is returned to us because it was undeliverable, we will contact you. You may be responsible for the cost of reshipping the order to a corrected address.
-
Heat-Sensitive Products
Our products are shipped using two-day service to reduce their exposure to extreme temperatures. However, we cannot control temperature, weather, or handling conditions after a package enters the carrier's network.
Body butters, balms, oils, and similar products may soften or melt during warm-weather transit. Softening or melting does not necessarily make the product unsafe or unusable.
If a product arrives softened or melted:
- Keep the container upright.
- Place it in a cool, dry room or refrigerator.
- Allow the product to firm before opening or using it.
The product's texture or appearance may change after it resolidifies without affecting its intended use.
If a product arrives substantially leaking, with broken packaging, or otherwise unusable, follow the damaged-product procedure below.
-
Damaged, Leaking, or Incorrect Products
Inspect your order promptly after delivery.
If an item arrives damaged, substantially leaking, defective, or incorrect, contact us at whollylovedbodyco@gmail.com within 48 hours of delivery.
Include:
- Your name and order number.
- A description of the problem.
- Clear photographs of the affected product.
- Photographs of the shipping container and packaging.
- A photograph of the shipping label.
Keep the product and all packaging until we complete our review. If we confirm that the item was damaged during shipment or that we sent an incorrect item, we will provide an appropriate replacement or refund at no additional shipping cost.
Minor changes in color, scent, consistency, texture, or appearance are normal for handmade products and are not necessarily defects.
-
Delayed Packages
Carrier delays can occur even when two-day shipping is used.
If tracking shows no movement for [3] business days or your order has not arrived within 3 business days after its estimated delivery date, contact us at whollylovedbodyco@gmail.com.
We will review the tracking information and, when appropriate, contact the carrier or help initiate a carrier investigation.
If we cannot ship within the timeframe promised when the order was placed, we will notify you and provide options consistent with applicable law. These may include agreeing to a revised shipping date or canceling the unshipped order for a refund.
-
Lost Packages
If a package appears to be lost in transit, contact us at whollylovedbodyco@gmail.com.
We may ask you to:
- Confirm the shipping address.
- Review the carrier's tracking history.
- Contact the local carrier facility.
- Complete documents required for a shipping claim.
We will investigate and provide an appropriate replacement, refund, or other resolution based on the circumstances and applicable law.
-
Packages Marked "Delivered"
If tracking shows that a package was delivered but you cannot locate it, notify us within [3] business days.
Before contacting us, please:
- Check your mailbox, porch, garage, side doors, and other delivery areas.
- Check with household members, neighbors, building staff, or parcel lockers.
- Review any delivery photograph or notice provided by the carrier.
- Contact your local carrier facility.
We will assist with a carrier investigation. Any replacement or refund will depend on the investigation results, the circumstances, and applicable law.
-
Subscription Shipments
Subscription orders are shipped according to the schedule selected during enrollment, subject to successful payment and product availability.
All subscription shipments use two-day shipping. Applicable shipping charges are disclosed before enrollment and included in the recurring charge.
The subscription billing date, processing date, shipping date, and delivery date may be different.
Customers must update their subscription shipping address before the next order is processed. Updating a general customer-account address may not change the address attached to an existing subscription or an order already created.
Requests to skip, pause, modify, or cancel a subscription must be submitted according to our Subscription Policy. Canceling a subscription does not cancel an order that has already been processed or shipped.
-
Product Availability
All products are subject to availability.
If a product is temporarily unavailable, we may delay the shipment and contact you. If a subscribed product is unavailable, we may also skip or pause the affected subscription shipment.
We will not substitute a materially different product or charge a different price without providing notice and obtaining any consent required by law.
If a product is permanently discontinued, we may cancel the affected order or subscription and issue any applicable refund.
-
Multiple Shipments
We may divide an order into multiple shipments because of product availability, packaging requirements, or operational needs.
If we divide an order, you will not be charged additional shipping fees unless you approved those charges in advance. Separate tracking information may be provided for each package.
-
Returned-to-Sender Packages
A package may be returned to us because of:
- An incorrect or incomplete address.
- An unsuccessful delivery attempt.
- Failure to collect the package.
- Refusal of delivery.
- Carrier restrictions.
If a package is returned, we will contact you after receiving it.
Original shipping charges are generally nonrefundable. You may be responsible for additional two-day shipping charges if you ask us to resend the order, unless the return resulted from our error.
If you do not want the order reshipped, any refund will be handled according to our Refund and Return Policy. Return shipping costs or other carrier fees may be deducted when permitted by law.
-
Refused Packages
Refusing delivery does not automatically cancel an order or subscription.
A refused package will be handled as a returned-to-sender package. Original shipping charges are generally nonrefundable, and any refund will be subject to our Refund and Return Policy.
To stop future subscription shipments, you must separately cancel the subscription according to our Subscription Policy.
-
Returns and Refunds
Returns, replacements, and refunds are governed by our Refund and Return Policy.
Shipping charges are generally nonrefundable after an order ships, except when:
- We shipped an incorrect product.
- The product arrived damaged or unusable.
- We failed to provide the purchased products.
- A refund is otherwise required by law.
Please review our Refund and Return Policy before requesting a return.
-
Contact Us
For shipping questions or problems, contact:
Wholly Loved Body Co
whollylovedbodyco@gmail.com
https://wholly-loved-body-co.myshopify.com
